Privacy Policy

Effective Date: 17 September 2026
Last Updated: 17 September 2026

Professional Invisible Grill (“we,” “us,” “our,” or “Professional Invisible Grill”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit professionalinvisiblegrill.com, contact us, request a quotation, schedule a site visit, communicate with us through WhatsApp or use our Invisible Grill and Bird Net installation services in Pune.

By accessing our website or submitting your information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information reasonably required to respond to enquiries, provide quotations, schedule site visits and deliver our services.

1.1 Information You Provide

When you submit an enquiry, call us, contact us through WhatsApp or request a quotation, we may collect:

Your full name
Mobile or telephone number
Email address
Property address, locality or service location
Type of property, such as a flat, apartment, house, office or commercial property
Service required, such as Invisible Grill or Bird Net installation
Balcony, window or installation-area measurements
Photographs or videos of the installation location that you voluntarily share
Preferred date and time for a site visit
Messages, questions, feedback and communication history
Quotation, installation and service-related information
Any other information you voluntarily provide to us

Please do not send sensitive personal information that is not necessary for your enquiry or installation service.

1.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, server logs and similar technologies, including:

Internet Protocol address
Browser type and version
Device type and operating system
Approximate location based on the IP address
Pages visited and time spent on those pages
Date and time of your visit
Website or advertisement that referred you to our website
Buttons, links or forms you interact with
General website usage and performance information

We use this information to maintain website security, understand visitor behaviour and improve the performance of our website and advertising campaigns.

1.3 Call and WhatsApp Information

If you contact us by telephone or WhatsApp, we may receive your phone number, profile name, messages, photographs, videos and other information you choose to share.

Your use of WhatsApp is also governed by WhatsApp’s and Meta’s own privacy policies. Please avoid sending confidential or unnecessary personal information through WhatsApp.

We will not send promotional WhatsApp messages without an appropriate reason or consent. You may ask us to stop promotional communication at any time.

2. How We Use Your Information

We may use the information collected for the following purposes:

To respond to enquiries about Invisible Grill and Bird Net services
To contact you by phone, email, SMS or WhatsApp
To understand your installation requirements
To provide quotations and pricing estimates
To arrange property inspections or site visits
To schedule and complete installation work
To provide customer service, maintenance and after-sales support
To maintain records of quotations, services and communications
To improve our website, services and customer experience
To measure the performance of our Google Ads or other advertising campaigns
To prevent spam, fraud, abuse and security incidents
To resolve disputes and protect our legal rights
To comply with applicable legal, tax, regulatory or government requirements

We process personal information based on your consent, the information you voluntarily provide for a specified service, or another purpose permitted under applicable law.

3. Enquiry and Contact Forms

When you submit a form on our website, the information entered in that form is sent to us so we can respond to your request.

Submitting a form does not require you to purchase any service. However, we may need your name, phone number, location and service requirements to provide an accurate quotation or arrange a site visit.

Please ensure that the information you provide is accurate and that you are authorised to share it.

4. Cookies and Similar Technologies

Cookies are small files stored on your device when you visit a website. Our website may use cookies and similar technologies to:

Enable essential website features
Maintain website security
Remember basic preferences
Understand how visitors use the website
Measure enquiries and advertising conversions
Improve website speed and performance
Show or measure relevant advertisements

Cookies may be classified as:

Essential Cookies

These cookies are necessary for the website to operate securely and correctly. Disabling them may affect certain website functions.

Analytics Cookies

If analytics tools are enabled, these cookies help us understand website traffic, popular pages and visitor interactions. The information is generally used in an aggregated form to improve the website.

Advertising Cookies

If advertising tools are enabled, these cookies may help measure whether a person visited our website or submitted an enquiry after interacting with an advertisement.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect how the website functions.

5. Google Analytics, Google Ads and Tag Manager

We may use Google services such as Google Analytics, Google Ads conversion tracking and Google Tag Manager to understand website usage and measure the performance of advertising campaigns.

Depending on the services enabled, Google may collect information such as:

IP address and approximate location
Device and browser information
Website activity
Referring page or advertisement
Advertisement interaction and conversion information
Cookie or advertising identifiers

Where Google Ads Enhanced Conversions or a similar feature is enabled, certain contact information, such as an email address or phone number, may be securely hashed before being transmitted to Google for conversion measurement.

Google processes information according to its own terms and privacy policies. You can manage advertising personalisation through your Google account and browser privacy settings.

We do not control how Google independently processes information collected through its services.

6. How We Share Information

We do not sell or rent your personal information.

We may share limited information only when reasonably necessary with:

Service Providers

This may include website hosting providers, email providers, analytics platforms, advertising platforms, security services, website developers and technical support providers.

These providers may process information only to perform services on our behalf or according to their own applicable privacy obligations.

Installation Team and Contractors

Your name, phone number, address and installation requirements may be shared with authorised staff members, installers or contractors when necessary to conduct a site visit or complete the requested service.

Legal and Government Authorities

We may disclose information when required by applicable law, a court order, government authority or lawful regulatory request. We may also disclose information when reasonably necessary to prevent fraud, protect safety or defend our legal rights.

Business Transfer

If our business is reorganised, merged, transferred or sold, relevant business records may be transferred as part of that transaction, subject to applicable privacy requirements.

7. International Data Processing

Some website, hosting, analytics, advertising or communication providers may operate servers outside India. Therefore, information processed through services such as Google, Meta or WhatsApp may be stored or processed in other countries.

Where applicable, we use such services subject to their terms, privacy safeguards and applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to your enquiry
Prepare or follow up on a quotation
Schedule and complete an installation
Provide maintenance, warranty or customer support
Maintain legitimate business and service records
Resolve disputes
Prevent fraud or misuse
Meet applicable legal, accounting or regulatory requirements

When information is no longer required, we may securely delete or anonymise it, unless continued retention is required or permitted by law.

Advertising, analytics and server-log information may be retained according to the settings and retention policies of the relevant service provider.

9. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, loss or disclosure. These measures may include:

Secure website connections
Access controls
Security monitoring
Restricted access to customer information
Website and system updates
Backups and other reasonable security practices

However, no website, internet transmission, email or digital storage system can be guaranteed to be completely secure. You share information online at your own risk and should avoid sending unnecessary sensitive information.

10. Your Privacy Rights

Subject to applicable law, you may contact us to:

Ask what personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information that is no longer required
Withdraw your consent for future processing
Opt out of promotional calls, emails, SMS or WhatsApp messages
Raise a question or complaint about how your information is handled

To submit a privacy request, contact us using the details provided below. We may ask you to verify your identity before processing the request.

Certain information may need to be retained where required by law, for an ongoing service, warranty, dispute, fraud prevention or legitimate record-keeping requirement.

Withdrawing consent does not affect processing that lawfully occurred before the withdrawal.

11. Marketing Communications

We may contact you regarding an enquiry, quotation, requested site visit, installation or service-related update.

Promotional messages will be sent only where appropriate and permitted. You may opt out at any time by:

Replying “STOP” to a promotional message
Asking us during a phone call
Sending an email to us
Contacting us through WhatsApp

We may still send essential non-promotional communication relating to an active enquiry, quotation or service request.

12. Children’s Privacy

Our website and services are intended for property owners, tenants, authorised representatives and other adults seeking installation services. They are not directed toward children.

We do not knowingly collect personal information directly from anyone under 18 years of age. A parent or lawful guardian who believes that a child has submitted personal information may contact us to request its removal.

13. Third-Party Websites and Services

Our website may contain links or buttons connecting to third-party websites or services, including Google Maps, WhatsApp, social media platforms or external service providers.

We are not responsible for the content, security or privacy practices of third-party websites. Please review the privacy policy of the relevant third party before sharing information with it.

14. Photographs and Project Images

Customers may voluntarily provide photographs or videos to help us understand installation requirements.

We will use such material for quotation, inspection, installation or customer-support purposes. We will not intentionally use identifiable customer photographs, property images or completed-project photographs for advertising or promotional purposes without appropriate permission.

If you believe an image connected to your property has been published without permission, please contact us so we can review the matter.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, advertising tools or legal obligations change.

The updated version will be posted on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.

Material changes may also be communicated through an appropriate notice on the website.

16. Contact Us and Privacy Complaints

If you have a question, request or complaint regarding this Privacy Policy or the handling of your personal information, please contact:

Professional Invisible Grill
Pune, Maharashtra, India

Phone: +91 82298 94096
Email: professionalinvisiblegrill@gmail.com
Website: professionalinvisiblegrill.com

Please mention “Privacy Request” in the subject line of your email. We will review and respond within a reasonable period after verifying the request.

17. Consent

By using this website or voluntarily submitting an enquiry, you confirm that you have read this Privacy Policy and understand how your information may be collected and used for the purposes described above.